Xcelerated Learning provides the most mature contact center simulation development software, combined with the Genesys Cloud platform to give customers a realistic hands-on simulated experiences to reduce errors and time to proficiency.
CHICAGO, IL, February 28, 2025 /24-7PressRelease/ — Xcelerated Learning dba Verbal Transactions, today announced its ACES Simulation software, is now available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
Xcelerated Learning, makes it easy for Genesys customers to deliver robust and realistic simulations that mimic all of the interactions an agent needs to master in their contact centers. Using their streaming application, users can easily produce customized simulations and deliver them directly inside the Genesys Cloud™ portal. The company’s solution greatly reduces the time it takes for agents to reach proficiency in both software navigation and customer interactions. Each simulation is tailored to embed your unique KPIs for each interaction to ensure agents are trained to the same QA criteria they are measured against in the production environment. By reverse engineering your QA standards directly into each simulation, agents know from day one, how to manage a variety of interactions based upon your proven best practices.
“Our ACES simulations, leverage the power of science-based design to ensure agents at every level, are able to reduce the time it takes to master these interactions” states CEO Nancy Munro. “Our simulator has given our customers the ability to lower handle times, reduce agent turn-over and improve agent satisfaction. We look forward to giving the same benefits to our Genesys partner customers as well.”
Xcelerated Learning’s application is now available with Genesys Cloud, the AI-Powered Experience Orchestration platform. With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built in employee experience, native and turnkey Al and end-to-end journey optimization. As the trusted platform born on the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer at the right time.
To learn more about the specific features and benefits of ACES Simulations visit our AppFoundry listing.
Xcelerated Learning provides a robust simulation platform to reduce the time it takes to master critical business skills. Their key product ACES (accelerated cognitive engagement system) is a robust immersive simulation technology platform designed to accelerate any customer-facing training. ACES includes a robust student tracking and reporting system to provide metrics on true skill readiness and skill transfer.
Contact Information
Nancy Munro
Verbal Transactions
Chicago IL
United States
Telephone:
630-747-4048
Email: info@verbaltransactions.com
Website: Visit Our Website
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